Privacy policy

Privacy Policy

Last updated: July 19, 2025

Enchanted Engraving operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Enchanted Engraving is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information

  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies

  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf

  • From our partners or other third parties

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfil your orders, to remember your preferences, to send notifications, to enable returns and exchanges, and to create a customised shopping experience.

Marketing and Advertising

We use your personal information to send promotional emails or texts, and show ads based on your behaviour or purchases. You can opt out at any time.

Security and Fraud Prevention

We use your personal information to secure your account, detect fraud, protect safety, and investigate any misuse of our services.

Communicating with You

We use your information to provide customer service, respond to enquiries, and manage our business relationship.

Legal Reasons

We may use your data to comply with laws, respond to legal requests, or enforce our terms of service.

Lawful Basis for Processing (UK GDPR)

We process your personal data under the following lawful bases, in accordance with the UK General Data Protection Regulation (UK GDPR):

  • To fulfil a contract – for example, to deliver your order and manage your account

  • With your consent – such as when you sign up for marketing emails

  • To comply with legal obligations – like keeping records for tax purposes

  • For our legitimate business interests – such as improving our website and services

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes:

  • With Shopify and service providers (IT, payment, logistics, support)

  • With marketing partners, for personalised ads and promotional messages

  • With third parties at your request (e.g., shipping, social logins)

  • With our affiliates or corporate group

  • If legally required or in connection with a merger or acquisition

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Shopify may use data collected from you across its platform (including other merchants) to improve the user experience. To learn more about Shopify’s practices or exercise your rights, visit the Shopify Consumer Privacy Policy.

Third Party Websites and Links

Our site may contain links to third-party websites. We’re not responsible for their content, policies, or practices. Please review their privacy policies independently.

Children's Data

We do not knowingly collect or process data relating to children under the age of majority. If you believe your child has provided us with personal data, please contact us and we will delete it.

Security and Retention of Your Information

We take data security seriously, but no method of transmission or storage is 100% secure. We recommend not sharing sensitive data via unencrypted channels.

We retain personal information only as long as needed for the purposes stated in this policy, or as required by law (e.g., accounting, legal).

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access to personal data

  • Correct inaccurate data

  • Request deletion

  • Receive a copy (portability)

  • Withdraw consent for marketing

  • Object or restrict processing (UK/EEA only)

  • Lodge a complaint with a data authority

To exercise your rights, contact us at shop@enchantedengraving.co.uk or via the Shopify Privacy Portal.

Complaints

If you have concerns about how we handle your data, please contact us first.
You also have the right to contact the UK Information Commissioner’s Office (ICO) at https://www.ico.org.uk

International Transfers

If we transfer personal data outside the UK or EEA, we use appropriate safeguards like Standard Contractual Clauses approved by the European Commission or the UK government.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us at:

shop@enchantedengraving.co.uk
Enchanted Engraving
8 Lupin Drive
Leverington
PE13 5FU
United Kingdom